Resident Orientation Handbook

Welcome Home!

We are so excited to have you join our community! We understand that there are many places to choose from, so we thank you for trusting us enough to call Ledge on Lakeshore home!

Know that our dedicated team of professionals are here to serve you should you have any questions, concerns, or feedback. We encourage you to contact our leasing, operations, and maintenance teams by using the RENTCAFE RESIDENT APP or by calling 778-609-8729.

On behalf of our Westcorp Property Management team, we would like to welcome you to this beautiful community. We look forward to serving you!

Sincerely,

Your Property Management Team

In the case of an after-hour emergency, please contact 778-609-8729 and press 2 to reach our emergency on-call line. Please provide your name, unit number, and phone number. Emergencies include major water leaks, damaged or blocked water or sewer lines, issues with primary heating or electrical systems, refrigeration failure, and damaged or defective access locks.

Lockouts will be attended to for a $150 fee, and you will be required to provide photo ID showing your address.

Services Directory
Ledge Office Emergency Contact

778-609-8729 ext. 2

Emergency Services

Police/Fire/Ambulance Emergency
9-1-1
Police (Non-emergency)
250-762-3300
Fire Department (Non-emergency)
250-469-8801

Telus
Customer Service
1-866-558-2273

Shaw
Customer Service
1-888-472-2222

Fortis Electricity
General Information/ Account Set-Up
1-866-436-7847

Taxi Services
Current Taxi
250-864-8294

Kelowna Cabs
250-762-2222

Checkmate
250-861-1111

New Resident Information

RENTCafe the Resident Portal

RENTCafe is a place for you to easily, securely, and instantly view your ledger, pay your rent and water utilities, submit maintenance requests, get community news, and learn about upcoming events all in one convenient place online.

You can download the RENTCafe Resident App to instantly log in to the resident portal via your mobile device. Update your resident profile, view your ledger, and submit maintenance requests with photos and voice memos attached, all from the convenience of your mobile device.

Utilities

Residents are responsible for all utilities including water, power, cable, internet, and phone. There is no gas service at this property, so no gas account will need to be set up.

Fortis Electricity

Water / Sewer

Cable / Internet / Phone

Please contact your Community Office for more information or with any questions.

Renters Insurance

For the protection of your personal belongings, you must carry adequate content insurance with liability coverage of at least $1,000,000. Standard renters insurance will include both coverages.

The insurance clause in your Residential Tenancy Agreement stresses the obligation to insure your personal property against damage and maintain liability coverage in case of negligence.

Insurance coverage must be maintained throughout your residency. Proof of insurance must be provided to the Community Office prior to your move-in and at all subsequent policy renewals.

Please ask your Insurance Company to provide a declaration page showing the following:

After-Hours Emergencies

In the event of an after-hour emergency, contact 778-609-8729 ext. 2 to reach our emergency on-call line. Please provide your name, unit number, and phone number.

Emergencies include major water leaks, damaged or blocked water or sewer lines/fixtures, issues with primary heating or electrical systems, refrigeration failure, and damaged or defective access locks.

Fires should be reported directly to the Fire Department; contact 9-1-1 in the case of an emergency.

Lockouts will be attended to for a minimum $150 fee, and you will be required to provide photo ID showing your address.

Pets

Pets and pet owners must abide by all community pet regulations. With Landlord pre-approval, you are permitted to have up to 2 pets per household a combination of dogs and/or indoors cats. All dogs and cats must be spayed or neutered. Dogs must weigh no more than 50lbs and are subject to breed restrictions. All dogs must be licensed and wear a collar with ID.

Restricted Breeds: American Pitt Bulls, American Bulldogs, Rottweilers, Akitas, Cane Corsos, Presa Canarios, Bull Mastiffs, Staffordshire Terriers, Dobermans, German Shepherds, Boxers, Malamutes, Huskies, Chow Chows, or any other breed, determined at the sole discretion of the Landlord.

Dogs must be registered with our PooPrints DNA Program. Contact your Community Office for details.

Pets must be on a leash at all times while outdoors. While walking your pet, please be respectful of your neighbors by keeping a reasonable distance from the building and private residences. All pet excrement must be promptly picked up and disposed of appropriately. Pets must not be noisy, vicious, or allowed to create any disturbance to neighbouring suites.

Please refer to our Pet Policy Brochure, as well as your Residential Tenancy Agreement and Pet Agreement, for more information about pet regulations.

Nearby Off-Leash Dog Parks

1. Mission Dog Park

2. Cedar Creek Dog Park

3. Dog Beach

About your New Home

For your convenience, your townhome is equipped with the following appliances:

Electric Range with Induction Cooktop or Wall-Oven and Induction Cooktop

Refrigerator

Dishwasher

Microwave Oven

Full-Sized Washer and Dryer

Please refer to the appliance section of this manual for specific information regarding each appliance.

Telus Smart Building System

This includes Telus Smart Building locks, thermostat, and in-suite water sensors that can all be accessed and controlled remotely by downloading the Telus Smart Building App.

For Apple

For Andriod

Smart Home Locks

As soon as you have moved into your new home, you will receive an automated email from Telus that will provide you with a randomly generated door code to be used by all occupants in your home. You can add additional occupants (including children) under your account.

To unlock your door, place your palm over the touchpad to light up the screen. Enter your 4-digit door code and press the checkmark. To lock your door, press and hold your finger over the YALE button. You can also lock and unlock your door using the Telus Smart Building App.

A spare set of batteries for the door lock will be provided during your move-in inspection; further battery replacements are your responsibility throughout tenancy.

Thermostat

The Telus Smart Building App will provide remote access to and control of your thermostat. You can set alerts to receive notification when temperatures in your home reach a certain high or low. Temperature schedules can also be created to best suit your preferences.

Water Leak Sensors

Your home is equipped with 2 in-suite water leak sensors one located on the floor in the laundry closet and the other underneath the dishwasher. The Telus Smart Building App will provide notifications directly to your email should a water leak be detected in either location.

Note: Your door code will be registered and provided automatically when you have moved in; however, all other Smart Building features can only be accessed by downloading the Telus Smart Building App.

Front Entrance Upkeep

You are responsible for ensuring that the entryway of your townhome is free of debris and clutter. We ask that residents utilize their private patios and balconies for patio-appropriate furniture, planters, and other small items; the front entryways are shared space with neighbours and should be kept clear.

You are responsible for snow and ice removal at your private entryway. The Landlord is responsible for snow and ice removal on the stairs, sidewalks, parking lot, and roadways.

Patios & Balconies

Summer chairs, a patio table, flowerpots, and other such items are all welcome sights on your patio and/or balcony. Please do not use your patio or balcony for storage (including tires) or to hang laundry. Privacy screens, including lattice, are not permitted.

Secure bicycle storage lockers will be available when the parkade opens; in the interim, bicycles will be permitted to be stored on patios should residents choose to do so. Please use caution when maneuvering your bikes in and out of your home so as not to cause tire marks or other damage.

Management is currently looking into temporary bike cages for the property and will advise further when more information is available.

For safety reasons, please do not leave your pets unattended on patios or balconies, whether leashed or not.

Grills

Electric and propane grills are permitted on your patio with prior approval from the Community Office. Grills must be pulled 2 feet away from all walls and railings during use to avoid damaging the exterior of the home. NEVER leave a hot grill unattended.

Please note that fire tables or wood-burning of any kind is not permitted.

Light Fixtures

The kitchen light pendants and all recessed pot lights throughout your home are LED fixtures that do not require light bulbs. Should one of these lights go out, please notify the Community Office as the fixture is under warranty for 5 years and will need to be replaced.
**Residents are responsible for changing light bulbs in the refrigerator and hood fan.

Blinds

For safety reasons, the blind operator wands function with a concealed chain.

To open and close your blinds, use one hand to flip the chain pusher tab on the wand outward to reveal a small section of the chain. With your other hand, pull the chain to operate your blind. When you release the chain and flip the tab back, the chain will retract back into the wand.

Note: some wands are affixed to the wall with a sticky device to keep it in place when not in use. You can easily pull the wand off this sticky device and away from the wall for easier use as needed.

Appliances

Please refer to the appliance manuals, found either in your suite or digitally (see Appendix A Manuals at the end of this guide), for specific information related to operation, maintenance, and care. We encourage you to contact the Community Office with any questions or concerns about your appliances or submit a maintenance request via RentCaf.

Induction Range, Cooktop and Wall-Oven

Your townhome is equipped with either an induction range or a cooktop/wall-oven combo. Induction ranges and cooktops will operate properly with induction-friendly cookware, which simply means that it is magnetic. The cookware that you already have may be compatible and can be test2ed by holding a magnet to the bottom of your pot or pan.

For your convenience, you will receive a Ledge on Lakeshore magnet upon move-in which can be used to test2 your cookware for magnetism. If you find that your existing cookware is not magnetic, we have a solution for you! Click Here for a list of induction-friendly cookware.

Click Here for a video tutorial on how to use your new induction range or cooktop.

The hood fan above the stove has 2 removable filters that should be rinsed out regularly. There are also 2 lightbulbs that will need to be replaced as needed.

Please do not use abrasive cleaning products on the induction cooktop surface. A sample cooktop cleaning package will be provided upon your move-in, and some examples of other ceramic-safe products are Cerama Bryte, Cerapol, and Scrunge glass ceramic scrub sponges. Click Here for an easy guide on how to care for your cooktop!
Please refer to your appliance manual for more information on operation, maintenance, and care.

Refrigerator

The refrigerator is frost-free and will automatically defrost as necessary.

When you move in, your fridge and freezer will be ready for use and the temperature will be set to the manufacturers recommended specifications. Refer to your appliance manual for instruction should an adjustment be required.

Dishwasher

For optimal efficiency, dishes should be cleared of food debris and rinsed before being placed in the dishwasher. Failure to do may lead to inefficiencies and blockages in the filter and/or drain lines. Please only use detergents, pods, and rinse agents approved for use in dishwashers.

There is a removable filter inside your dishwasher which should be cleaned regularly. To do so, open the door of your machine and locate the removable filter with the red arrow; twist the cap to the right and pop it out; clean and replace.

Washer and Dryer

Washer

After every use, please wipe dry the rubber seal around the opening and ensure the door is propped open. This will discourage mold build-up and help with odor control. For your convenience, a magnetic door prop has been provided. Please use appropriate settings and do not overfill the machine.

There is a filter that should be checked and cleaned on a monthly basis.

Click Here for a video tutorial of how to clean the filter. You can also refer to your appliance manual for further instruction.

Note: please ensure a towel is placed under the washer before starting the process of draining the line and cleaning the filter as residual water will drain onto the floor.

Dryer

There are 2 lint filters that must be cleaned with every use to avoid potential fire hazards and ensure efficient drying times. The first is in the normal location inside the machine, near the door; the second is on the top of the machine. To access the top filter, pull down on the handle and then pull outward.

If either filter is damaged or missing, do not operate the machine; contact the Community Office for maintenance assistance.

Items containing rubber, feathers or down should not be put into the dryer.

Please contact the Community Office with any questions or concerns about your appliances or submit a maintenance request via RentCaf.

Mechanical & Electrical Systems

Furnace Heating & Cooling System

If your furnace (heating and/or cooling system) is not functioning properly, please notify the Community Office immediately or submit a maintenance request via RentCaf; we ask that residents do not attempt to troubleshoot on their own as this may lead to further problems and/or void any applicable warranties. If heating failure occur after-hours, please contact our emergency on-call line at

778-609-8729 ext. 2.

Furnace Filter Maintenance

Furnace filters should be replaced every 3 months. The filter is located near the bottom of the furnace. To access, remove the 2 screws and cover piece, then pull the filter out. You will be responsible for changing the furnace filters during your residency.

With construction in the immediate area, it is likely that filter replacement will be required more frequently than usual. Because of this, the Landlord will provide 4 furnace filters upon your move-in. Replacement may or may not be required each month, but we ask that you please check the filter on a monthly basis and replace it as needed. Our maintenance team will be scheduled to inspect the furnace on a quarterly basis to ensure optimal operating conditions.

Filter Specifications: 18 x 25 x 1

For your convenience, additional filters can be purchased from the Community Office at a discounted price compared to purchasing individually at a home hardware store.

ERV Energy Recovery Ventilator

Your townhome is equipped with an Energy Recovery Ventilator (ERV) system, which is designed to pull in and circulate fresh air. The system will run 24/7 to ensure optimum ventilation and air quality within your home. It is designed to work with your heating and cooling system and will result in energy savings.

ERV Filter Maintenance

The ERV unit has 2 washable filters that will only require replacement should damage occur. Filters should be cleaned, at a minimum, every 3 months. To access, open the front panel and remove the 2 blue filters; rinse with warm water under your tap and let dry completely before re-inserting.

During construction, it is likely that cleaning will be required more frequently, so we ask that these filters are checked at the same time as furnace filters each month. For your convenience, a spare set of filters will be provided to ensure smooth change-over after washing; the spare set can be installed while the other set dries completely. Our maintenance team will be scheduled to inspect the ERV system, along with the furnace, on a quarterly basis to ensure optimal operating conditions.

Please do not use the furnace / mechanical room for storage of any kind; it should be kept clear.

Hot Water Tank

In the event of a leak, there is a floor drain in the hot water tank room. Water should drain directly into this; however, we ask that you turn off the water supply to the tank by turning the shut-off valve at the top of the tank to a horizontal, closed position. Should you notice any water in this room or a sewer smell of any kind, please notify the Community office immediately.

There is a backboard affixed to the wall near the hot water tank; this can be used to hang a vacuum or other cleaning equipment (brooms, dustpans, mops, etc.).

If you are using this room for storage, please keep at least a 1-foot perimeter clear around the tank, water lines, sprinkler head, and floor drain to prevent accidental breakages and maintain a clear line of sight for any potential leaks.

Please see Appendix A Manuals for links to digital copies of all your mechanical system manuals.

Main Water Shut-Off

In the unlikely event of a leak or break in a water line within your home, it is important to know the location of your main water supply shut-off valve. There are 2 locations where the main water shut-off to your home can be accessed:

1. Within the townhomes:

a. Lower-level townhomes: In the hot water tank room, the main water supply line comes out of the wall near the base of the hot water tank.

b. Upper-Level Townhomes: In the hot water tank room, the main water supply line comes out of the wall near the top of the hot water tank.

If you need to turn off the main water supply to your home, locate the valve and turn it slowly to a horizontal position. You should feel the water pressure decrease. When turning the water back on, it is important to do so slowly until the valve is in a vertical position, in line with the pipe. Opening and closing the valve slowly allows the line to pressurize / depressurize properly without breakages.

2. In the mechanical room at the front of the building: this shut-off valve will only be accessible by our maintenance and operations team and the Kelowna Fire Department.

Fire Safety

Each unit is equipped with:

- Fire suppression system i.e., sprinklers

- Combination smoke and carbon monoxide detectors

In accordance with Fire Safety regulations, an annual inspection and test2ing of all fire monitoring equipment and suppression systems is required. There may also be fire drills conducted as needed.

Battery replacement in your smoke / carbon monoxide detectors is your responsibility.

Throughout your home, there are several exposed sprinkler heads. Please use extreme caution around these as they can be easily broken, particularly when moving furniture. Accidental breakages can lead to substantial water damage.

If a sprinkler head is activated, whether by accident or in the event of a fire, the Fire Department will be automatically notified, and emergency strobe lights will activate.

If an accidental breakage occurs, please contact the emergency on-call line (778-609-8729 ext. 2) immediately to notify us that there is no danger of a real fire.

See our Fire Safety Sheet for more information about fire safety awareness.

Home Care & Maintenance

Frozen Pipes

During the winter season, it is important that all windows and doors to your home are kept closed. Leaving windows and/or doors open when outside temperatures are below freezing may lead to frozen and/or broken water lines. This may result in flooding within both your and surrounding townhomes.

Vinyl Plank Flooring

The single greatest2 cause of damage to any flooring or floor finish is abrasion from dirt and grit. Wherever possible, use walk-off mats at entrances and doorways. Use non-staining floor protectors under heavy furniture, chairs, and tables. Clean the floor using a properly diluted Neutral pH cleaner in cool water. Green Clean is an example of an ecofriendly product that works great on vinyl plank flooring.

Carpets

Regular carpet maintenance can enhance your indoor air quality and prevent your carpets appearance from deteriorating prematurely. Because preventive maintenance is less expensive and more effective than infrequent restorative cleaning, we recommend the following care:

Vacuum and spot clean your carpet regularly
Use a power brush and strong suction for heavily soiled areas
Steam clean occasionally to restore heavily soiled carpet
Clean pet stains immediately

To help with prompt clean-up, we recommend having a carpet first aid kit that contains:

Dry cleaning solvent (e.g., perchloroethylene) such as Spot It Gone
Detergent solution (a teaspoon of non-bleach powder, such as OxiClean, in a cup of water)
Ammonia solution to neutralize acid stains (a tablespoon of ammonia in a cup of water)
Vinegar (or citric acid) solution to neutralize alkaline stains (1/3 white vinegar, 2/3 water)

Did you know? Approximately 20% of carpet soil is soluble in water or solvent. You can remove much of the remaining 80% (fibers and particles) with normal vacuuming.

About the Property

Waste Removal

Waste bins are located in the temporary outdoor parking lot in front of Building 9. Please place your garbage directly inside the bins provided, as leaving garbage outside of the bin invites birds and rodents.

Please do not leave waste anywhere outside of your home, for any period or at any time. If garbage is found around the exterior of any premises, Property Management will contact the resident requesting immediate removal and disposal of the garbage; non-compliance will result in a $50 fee, per offence. We appreciate your collaborative effort in helping us to maintain our beautiful community.

Prohibited Items:

Newsprint

Cardboard & Mixed Paper

Household Appliances

Plastic & Refundable Items

Electronics (cords, mobile phones, computer parts, etc.)

Plastic, Tin, Aluminum

Medications

Bulbs, Light Fixtures, Batteries

Drywall

Yard waste

Hazardous Materials, Oil, Paint

Asphalt & Concrete

Tires

Recycling

Recycle bins are bins are located in the temporary outdoor parking lot in front of Building 9. You may bag your recyclables while they are stored inside your home, but please ensure that they are emptied loosely into the recycle bin when you take it out (plastic bags are prohibited in the recycling bin).

The following items are accepted, but must be in clean condition:

Newspaper

#1-7 plastics (as per guide)

Clean office paper

Paper egg cartons

Flattened boxes (remove packaging)

Pizza boxes (remove liner)

Plastic any plastic bottle or container that is clean, dry & smaller than a basketball

(i.e., detergent, shampoo, margarine, yogurt containers)

Beverage containers milk containers, juice boxes, beverage bottles & soda cans. Remove lids & place separately into your recycling.

Prohibited Items:

Plastic bags & garbage bags

Wax Cardboard

Food Soiled Cardboard

Organic Waste

Styrofoam

Glass, metals, plastics, wood

Electronics

Magazines

Canada Post Mail

Canada Post manages the postal boxes in our community. Please follow the link below or call their Customer Service line at 1-866-607-6301 to request your new mailbox keys. You will need valid photo ID and your Residential Tenancy Agreement as proof of residency.

https://www.canadapost.ca/cpc/en/personal/receiving/manage-mail/community-mailbox.page

Parking

Prior to completion of the parkade, resident parking is available in the temporary outdoor parking lot, located on the south side of the property in front of Building 9. Residents will be required to register their vehicle(s) with the Community Office and must park in the designated resident parking area of the lot, displaying a valid parking tag. Please note that parking is limited, and more than one stall per household is not guaranteed. Guests are asked to park in designated visitor stalls, which are also located in the temporary parking lot.

Please make note of the following parking regulations:

Recreational vehicles are not permitted to be stored in the parking lot. This includes large trucks, buses, utility trailers and recreational vehicles (RVs, trailers, boats, etc.).

All vehicles must be licensed, insured, and maintained in full operating condition.

Any unregistered, unlicensed, derelict, or illegally parked vehicles may be towed from the property at the vehicle owners expense.

Mechanical work of any kind (oil changes, repairs, etc.) is not permitted in the parking lot or anywhere else on the property.

A car-share program is planned for the near future, and we anticipate this service to be available to residents with the opening of the parkade!